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channelcentral has made further investment in its Business Intelligence (BI) reporting for customers with new BI Reporting Dashboards in all its CPQ applications, in addition to monthly BI Reporting by email.
All reporting, either within the BI Reporting Dashboard or by email, provides each customer with statistics on utilization across the range of applications offered by channelcentral, in graphical or text format.
Application BI Reporting Dashboard
The BI Reporting Dashboard is an interactive tool within the CPQ application that can be accessed whenever required.
Reporting covers: utilization (numbers of quotes created, value of quotes created, user mix of quotes created, company breadth, user breadth and pitch rate averages) and users (top company and individual users by new quotes or quote value).
Reports can be filtered by internal and external users.
Reports can be run for the last three, six or 12 calendar months.
Admin Users can access the BI Reporting Dashboard within the application.
Further information on the BI Reporting Dashboard is available on a Blog Page
BI Reporting by email
Reporting is flexible; we can provide PDFs for customers with their own BI systems: data only.
Delivery is via email; however, hosts can choose not to receive email reports and use the BI Reporting Dashboard within the application.
Reports are monthly, with up to six months of data in each report.
For ‘framework customers’, we provide a report per country and regional/grouped reports.
We’re currently supporting the following languages: Spanish and English.
Reports are explained using a Blog Page. Blog Page
360 degrees feedback: recipients can complete a survey to help channelcentral improve the reports.
Recipients selection: we choose report recipients based on their role, but it’s easy to either unsubscribe or nominate other users.